Custom Art - What to expect
Thank you!
We've received your form and a member of our sales team will be in touch shortly to work on a quote for your custom art.
Please read below to get a better idea of what to expect during this process.
THE PROCESS
Quote
- By submitting this form, you’ll receive a quote by a sales team member
- Due to the high volume of custom inquiries, you may not receive an immediate response
Invoice
- Once you approve the quote, we’ll send an invoice for payment
- Once paid, the order goes to a custom designer to begin processing the order
Mockup
- You will receive two mockups during this process
- You must respond to mockups within 48 hours of submission or we will assume no changes are needed and process the order accordingly.
- Mockups are generally received in 1 week from purchase date
- We’ll send the 1st mockup for your edits/approval
- If revisions are needed, we’ll send the 2nd mockup for approval
- Once approved, the piece goes into production
Production
- Production time is generally 1-2 weeks
- Once approved, your piece is carefully packaged and shipped! You’ll receive an email with tracking info once your package hits the mail stream.
Please note:
- $200 MINIMUM
- Discount or coupon codes are NOT valid on custom purchases
- YOU WILL NOT RECEIVE A MOCK-UP PRIOR TO PURCHASE
- $300 HANDLING FEE ASSESSED TO ORDERS OVER 36”
- Custom orders may take up to 2-4 weeks depending on the mockup approval process and are NON-REFUNDABLE
