Custom Art - What to expect

Thank you! 

We've received your form and a member of our sales team will be in touch shortly to work on a quote for your custom art. 
Please read below to get a better idea of what to expect during this process. 

 

    THE PROCESS

    Quote
    • By submitting this form, you’ll receive a quote by a sales team member
    • Due to the high volume of custom inquiries, you may not receive an immediate response 
      Invoice
      • Once you approve the quote, we’ll send an invoice for payment
      • Once paid, the order goes to a custom designer to begin processing the order
        Mockup
        • You will receive two mockups during this process
        • You must respond to mockups within 48 hours of submission or we will assume no changes are needed and process the order accordingly.
        • Mockups are generally received in 1-3 weeks from purchase date
        • We’ll send the 1st mockup for your edits/approval
        • If revisions are needed, we’ll send the 2nd mockup for approval
        • Once approved, the piece goes into production
          Production
          • Production time is generally 1-3 weeks
          • Once approved, your piece is carefully packaged and shipped! You’ll receive an email with tracking info once your package hits the mail stream.
            Please note:
            • $200 MINIMUM
            • Discount or coupon codes are NOT valid on custom purchases
            • YOU WILL NOT RECEIVE A MOCK-UP PRIOR TO PURCHASE
            • $300 HANDLING FEE ASSESSED TO ORDERS OVER 36”
            • Custom orders may take up to 6-8 weeks and are NON-REFUNDABLE